Sundberg, Leif

Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationssystem och –teknologi.

Ingår i: Safety Science, Vol. 118, s. 22-32
Artikel i tidskrift (Refereegranskat) Published

Abstract [en]

Electronic government (e-Government) is a research field that studies the use of information and communication technology (ICT) in the public sector. Such initiatives are often associated with promises of transformational government, which is more efficient and utilizes modern technology to increase democratic engagement. However, research shows that several e-Government initiatives fail to deliver the promised benefits and attract a large portion of citizens. Some researchers argue that many initiatives have been driven by technology rather than by the core values of government, which has resulted in weakened democracy. Against this backdrop, the purpose of this paper is to achieve a greater understanding of risk in the e-Government field. Through a literature study, research papers were analyzed and divided into categories based on their unit of analysis, and ontological and epistemological properties. Four themes were identified in the material: IT security, user adoption, implementation barriers, and policy and democracy. This paper concludes by suggesting these themes would provide a suitable point of departure for a risk management framework in e-Government. Thus, future research should explore ways to converge these different strands of literature in multi-disciplinary research.

Ort, förlag, år, upplaga, sidor

2019. Vol. 118, s. 22-32

Nyckelord [en]

Risk, e-Government, Digital government

Sundberg, Leif

Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för informationssystem och –teknologi.

Ingår i: Administrative Sciences, Vol. 9, nr 1, artikel-id 24

Artikel i tidskrift (Refereegranskat) Published

Abstract [en]

Governments across the world spend vast resources on implementing digital technology. Electronic, or digital, government is the use and study of Internet-based information and communication technology in the public sector. A point of departure in this study is that investments in technology are not value-free; they require allocation of limited resources and trade-offs between values. The purpose of this paper was to investigate how values are prioritized in the Swedish digital government. This research was conducted by using quantitative data from a survey administered to Swedish municipalities and national agencies. In addition, qualitative data from a database was used to exemplify value operationalization. The research utilized a theoretical framework based on four value positions: professionalism, efficiency, service, and engagement. The findings reveal that service and quality, and productivity and legality have a high priority, while engagement values are less prioritized. Differences based on organization type and size are also discussed. Moreover, the study suggests that professionalism and efficiency are distinct value positions, while service and engagement are closely related through citizen centricity. The qualitative material suggests that citizen centricity can manifest itself as a form of service logic, but also in the form of educational digital inclusion activities for vulnerable groups. The paper concludes by suggesting that future research should further refine the concept of citizen centricity in relation to digital government values, since its current meaning is ambiguous.

Sundberg, Leif

Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för informationssystem och -teknologi.

Larsson, Aron

Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för informationssystem och -teknologi.

Artikel i tidskrift (Refereegranskat) Published

Abstract [en]

This paper studies associations between the use of formal decision-making processes in e-Government projects and the outcomes of these projects. By doing so, this study contributes to the decision sciences as well as to the fields of e-Government, information systems and public administration. Data were collected using a survey conducted among Swedish national government agencies and municipalities. Variables that have been investigated are the defining and weighting of objectives, resource allocation and assessment of whether objectives are met, as well as to what extent risk analysis was conducted. The results reveal that successful projects distinguish themselves by involving more activities related to formal decision-making procedures, especially with respect to stakeholder inclusion and weighting of objectives. These initiatives also manage more types of risks, including organizational issues. Future research should continue to explore the possible benefits of formal decision-making and risk analysis in e-Government.

Ort, förlag, år, upplaga, sidor

2017. Vol. 7, nr 2, artikel-id UNSP 14

Sundberg, Leif

Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Avdelningen för informations- och kommunikationssystem.(CIE)2016 (Engelska)

Ingår i: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 14, nr 1, s. 35-46

Artikel i tidskrift (Refereegranskat) Published

Abstract [sv]

Developing e-services in the public sector is a demanding task that involves a variety of stakeholders and values. Further complexity is added by organizational and institutional challenges, especially when specialized government agencies are expected to collaborate to create seamless, integrated services. This paper focuses on decision making and risk analysis in two Swedish collaborative e-Government cases. Empirical material consists of semi-structured interviews and project documentation, which are analyzed using an objectives-oriented Logical Framework Approach (LFA). The results highlight two factors that influence the outcomes of the projects; governance for collaboration and financial models for distributing resources between government agencies. When these formal support mechanisms are not provided, they become risks for the projects and create uncertainties in decision processes. While the studied government context has matured enough to develop fully functional platforms for e-services, these uncertainties become issues when public values are to be measured and evaluated. The paper concludes by suggesting the use of public values as objectives together with measurable indicators in order to create a common language for decision making and risk management across government agencies.

Ort, förlag, år, upplaga, sidor

2016. Vol. 14, nr 1, s. 35-46

Sandblad, Bengt

Uppsala Universitet.

Gulliksen, Jan

Uppsala Universitet/KTH

Persson, Jenny

Uppsala Universitet.

Åborg, J.

Uppsala Universitet.

Ingår i: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 22, nr 6, s. 375-387

Artikel i tidskrift (Refereegranskat) Published

Abstract [en]

Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure and provide efficient solutions to, and are more seldom studied or solved. Solutions to work environment problems are usually applied to already existing work situations through improved equipment and work place design, health programmes, education, reorganizations, etc. The problems are seldom prevented by means of applying relevant methods early in the systems development process, before the artefacts have been designed and implemented. This paper, and the following papers of this special issue, will focus on the need to integrate different interdisciplinary methods at different phases in the development process of computerized support systems, with the ultimate goal to prevent work environment problems and decrease the health risks to the users.

OXON, ENGLAND: TAYLOR & FRANCIS LTD , 2003. Vol. 22, nr 6, s. 375-387

Bengt Sandblad, Jan Gulliksen, Carl Åborg, Inger Boivie,J enny Persson, Bengt Göransson,  Taylor & Francis Online show all| Published online: 19 May 2010 Pages 375-387

Abstract

Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure and provide efficient solutions to, and are more seldom studied or solved. Solutions to work environment problems are usually applied to already existing work situations through improved equipment and work place design, health programmes, education, reorganizations, etc. The problems are seldom prevented by means of applying relevant methods early in the systems development process, before the artefacts have been designed and implemented. This paper, and the following papers of this special issue, will focus on the need to integrate different interdisciplinary methods at different phases in the development process of computerized support systems, with the ultimate goal to prevent work environment problems and decrease the health risks to the users.

• Authors:
• Bent Sandblad, Uppsala Universitet
• Thomas Lind Uppsala Universitet

Publication: XRDS: Crossroads, The ACM Magazine for Students

January 2019

Summery

The continuous evolution of digital systems shaping the workplace and the optimizing of work processes is revolutionary. But despite decades of accumulated experience, there are still plenty of projects that fail completely or deliver unexpected and unacceptable results. This article discusses why problems with the digitalization of working life persist.

Jan Lindvall Uppsala Universitet

Organisation & samhälle 2019

Digitala plattformar förändrar synen på konkurrens (2019)

Jan Lindvall Uppsala Universitet

”Digitalisering skapar helt nya förutsättningar för informationshantering”

Organisation & Samhälle 2017

Den fjärden industriella revolutionen (2017)

Jan Lindvall

”Automatiseringens påverkan på arbetsliv och arbete beror ytterst på våra kunskaper och vad vi vill åstadkomma med teknologin”

Organisation och Samhälle nr 2/2019

Klassiska organisationsfrågor behöver åter besvaras i tider av digital transformation (2019).